电话沟通
电话沟通
This course covers essential Chinese phone communication skills for business, including making appointments, confirming details, and handling issues professionally. It provides key vocabulary, realistic dialogues, grammar points, and cultural tips to help learners navigate phone calls in Chinese corporate settings.
掌握商务电话沟通的关键用语，轻松应对预约、确认与问题处理。
📚 核心词汇 Core Vocabulary
电话
diànhuà
telephone
拨打
bōdǎ
to dial
接听
jiētīng
to answer (a call)
预约
yùyuē
to make an appointment
确认
quèrèn
to confirm
转接
zhuǎnjiē
to transfer (a call)
留言
liúyán
to leave a message
稍等
shāoděng
please hold on
回电
huídiàn
to call back
取消
qǔxiāo
to cancel
💬 商务对话 Business Dialogues
1
A: 你好，请问是王经理吗？我是李华的同事。B: 是的，请讲。
A: Nǐ hǎo, qǐngwèn shì Wáng jīnglǐ ma? Wǒ shì Lǐ Huá de tóngshì. B: Shì de, qǐng jiǎng.
A: Hello, may I speak with Manager Wang? I am Li Hua's colleague. B: Yes, speaking.
2
A: 我想预约下周三下午两点见面，方便吗？B: 好的，我确认一下日程，稍等。
A: Wǒ xiǎng yùyuē xià zhōusān xiàwǔ liǎng diǎn jiànmiàn, fāngbiàn ma? B: Hǎo de, wǒ quèrèn yīxià rìchéng, shāoděng.
A: I'd like to schedule a meeting next Wednesday at 2 PM. Is that convenient? B: Sure, let me check my schedule, please hold.
3
A: 关于订单的问题，我需要转接给销售部。请稍等。B: 好的，谢谢。
A: Guānyú dìngdān de wèntí, wǒ xūyào zhuǎnjiē gěi xiāoshòu bù. Qǐng shāoděng. B: Hǎo de, xièxiè.
A: Regarding the order issue, I need to transfer you to the sales department. Please hold. B: Okay, thank you.
4
A: 他不在办公室，您需要留言吗？B: 好的，请让他给我回电。
A: Tā bù zài bàngōngshì, nín xūyào liúyán ma? B: Hǎo de, qǐng ràng tā gěi wǒ huídiàn.
A: He is not in the office. Would you like to leave a message? B: Yes, please ask him to call me back.
📖 语法要点 Grammar
1
{'cn': '请问是王经理吗？', 'pinyin': 'Qǐngwèn shì Wáng jīnglǐ ma?', 'en': "Use '请问' (qǐngwèn) to politely ask a question, equivalent to 'May I ask' in English."}
2
{'cn': '我想预约下周三下午两点见面。', 'pinyin': 'Wǒ xiǎng yùyuē xià zhōusān xiàwǔ liǎng diǎn jiànmiàn.', 'en': "Use '想' (xiǎng) to express a desire or intention, similar to 'would like to'."}
3
{'cn': '关于订单的问题，我需要转接给销售部。', 'pinyin': 'Guānyú dìngdān de wèntí, wǒ xūyào zhuǎnjiē gěi xiāoshòu bù.', 'en': "Use '关于' (guānyú) to introduce a topic, meaning 'regarding' or 'concerning'."}
4
{'cn': '请让他给我回电。', 'pinyin': 'Qǐng ràng tā gěi wǒ huídiàn.', 'en': "Use '让' (ràng) to indicate 'ask someone to do something', similar to 'have someone do'."}
✨ 商务贴士 Tips
💡 Always start a business call with a polite greeting and state your name and purpose clearly.
💡 When asking to speak to someone, use '请问是...吗？' to show respect and confirm identity.
💡 If you need to put someone on hold, say '请稍等' and explain the reason briefly to maintain professionalism.
